Privacy Policy – RECESS THERMAL STATION
Effective date: May 1, 2025
Last updated: April 2025
At RECESS THERMAL STATION (collectively referred to herein as “we”), respect for your privacy and the security of your personal information are a priority. This privacy policy aims to inform you clearly and transparently about how we collect, use, disclose, retain and protect your personal information, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector.
It describes the personal information we collect when you interact with this website and use our services. This policy explains your rights regarding your personal information and the means available to you to exercise them.
Personal information remains the property of our clients at all times. In this policy, “personal information” means any information about a natural person that directly or indirectly identifies this person.
If you have any questions on how we process your personal information or if you wish to exercise your privacy rights, you can contact our person in charge of the protection of personal information:
C/O Person in charge of the protection of personal information [RPRP@recessthermalstation.com].
How We Collect your Personal Information
We collect your personal information through the following means:
Online or on-site booking forms;
Newsletter subscription forms;
Job application forms;
Emails and communications with our customer service;
Emails and communications from our marketing team for promotional purposes;
Use of cookies on our website;
Video surveillance in certain areas of our on-site facilities.
Personal Information We Collect and Why We Collect It
We collect, with your consent, only the personal information necessary to provide our services.
| Type of personal information | Purpose of collection |
|---|---|
| Last name, first name | Client identification, booking management |
| Email address | Communication, appointment confirmation, newsletters (with your consent) |
| Telephone number | Contact for appointment management or emergencies |
| Mailing address | Billing, sending correspondence |
| Date of birth | Age verification required for certain services and, with consent, sending promotions on your birthday |
| Payment information | Payment and reimbursement processing |
| Booking history | Personalization of experience and client follow-up |
| IP address and browsing data (such as login date and time, pages visited, actions taken on the website) | Security, statistics, website enhancement |
| Collection of emergency contact: last name, first name and telephone number | Incident response |
| Video surveillance footage | Ensure the security of our facilities, comply with legal and regulatory obligations |
Consent
By using our website, any of our services, or by providing your personal information, you consent to its collection, use, disclosure and retention for the purposes indicated herein. You must ensure the person indicated as your emergency contact consents to provide his or her contact information.You may withdraw your consent at any time, subject to legal or contractual obligations. Refusal or withdrawal of consent may limit access to certain services or sections of our website in whole or in part. Please refer to the Terms of Use to this effect.
Disclosure of Personal Information
Your personal information may be disclosed to the following categories of people:Employees (Customer service teams, administration, billing, marketing, information technology team);
Technology service providers (booking, web hosting, cloud computing or authorized transactional services for secure online payment);
Authorities: we may disclose your personal information if required by law. These circumstances include situations where it is necessary to respond to subpoenas, warrants, or court orders, or to comply with applicable law. We may disclose your personal information to exercise our rights, defend a legal claim, investigate or take action against potential illegal activities or a violation of our policies. In such cases, we will only share personal information that is reasonably necessary to meet these obligations;
Other entities involved in a business transaction (amalgamation, merger, acquisition, in whole or in part).
Some third parties may be located outside the province of Quebec. In such cases and before disclosing your personal information to third parties outside the province of Quebec, we conduct a privacy impact assessment to evaluate risks that may affect their security and confidentiality. This impact assessment also identifies the security measures required to mitigate these risks. The disclosure will then be subject to a contractual agreement binding these third parties to comply with such measures.
Your Rights Regarding Your Personal Information
In accordance with applicable law, you have the right to:access your personal information;
request the correction of personal information that is inaccurate, incomplete or ambiguous;
withdraw your consent to the use of your personal information;
request destruction or anonymization when applicable;
receive your personal information in a structured and commonly used format;
receive notification of any confidentiality incident involving your personal information that may present a risk of serious injury;
file a complaint with our person in charge of the protection of personal information or the Commission d’accès à l’information.
To exercise these rights, please contact us using the information provided below.The Security Measures We Use to Protect your Personal Information
We have implemented physical, technical and administrative security measures to protect your personal information from unauthorized destruction, loss, modification, or unlawful disclosure, access, abusive use and any other illegal processing. These include:Administrative measures: adoption of a series of policies and procedures as part of implementing our information governance program.
Technical measures: use of secure server, access controls.
Retention and Destruction of Personal Information
We retain your Personal Information only for as long as necessary for the purposes described in this privacy policy unless applicable law requires or allows a longer retention period. Once the period has elapsed, the data is securely destroyed or anonymized.Where your Personal Information is Processed
Our systems are hosted on servers that may be located outside the province of Quebec (e.g.: AWS in the United States). Contractual and technological measures govern these transfers in accordance with applicable law. Please refer to their privacy policy for more information.Cookies
Our website uses cookies to enhance your online experience. A cookie is a file stored on your hard drive when you visit our website. This file retains information for future login and represents you through a unique and anonymous identifier.These cookies may collect information such as your IP address, browser type, pages visited and the duration of your visit. You can configure your browser to refuse cookies or be notified when a cookie is sent.
If cookies are not accepted, website navigation will be modified and certain parts of the website may not be accessible.
Processing Complaints
If you wish to file a complaint regarding the protection of your personal information, you may contact our person in charge of the protection of personal information. You may also file a complaint with the Commission d’accès à l’information du Québec.
Person in charge of the protection of personal information
Name: Chloé Daigle
Email: RPRP@recessthermalstation.com
Mailing address: 217 Rue Young, Montréal, Québec H3C 2E9
Changes to this Policy
We may update this privacy policy from time to time. Any amendment will be posted on our website with the date of the last update. We encourage you to review this policy regularly to stay informed about how we protect your personal information.